Shipping policy

Shipping Policy

Processing Times All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day.

Domestic Shipping (Australia) We ship Australia-wide via Australia Post. Shipping rates and estimated delivery times are calculated at checkout based on your location.

Standard Shipping (Australia Post): 3–7 business days

Express Shipping (Australia Post): 1–3 business days (where available)

Shipping costs are calculated at checkout.

Order Tracking Once your order has been dispatched, you'll receive a confirmation email with your Australia Post tracking number so you can follow your parcel's journey via the Australia Post website or app.

Delays While we do our best to meet estimated delivery times, delays may occasionally occur due to high demand, weather, or Australia Post network conditions. We appreciate your patience and will keep you updated where possible.

Lost or Damaged Parcels If your order arrives damaged or doesn't arrive at all, please contact us at Luxepupandco.wa@gmail.com within 7 days of the expected delivery date and we'll make it right.

Questions? Reach out to us at Luxepupandco.wa@gmail.com — we're happy to help!